Privacy Policy | Smile Care Clinic Ras Al Khaimah

Last Updated: April 2026

At Smile Care Clinic, protecting your privacy is more than a legal requirement—it is a core part of our commitment to your health. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit www.smilecare.ae, use our digital consultation services, or visit our clinic in Ras Al Khaimah, UAE.

We comply strictly with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and the healthcare regulations set by the Ministry of Health and Prevention (MOHAP).

1. Information We Collect

To provide world-class dental and aesthetic treatments, we collect the following types of data:

• Identity & Contact Data:Full name, date of birth, gender, Emirates ID details (where applicable), mobile number, email address, and marital status.
• Health & Medical Records:Comprehensive medical and dental histories, X-rays, 3D scans, clinical photographs, and treatment models.
• Treatment Documentation:Proposed treatment plans, signed consent forms, waivers, and clinical notes.
• Digital Interaction Data:Anonymous statistical data regarding your browsing patterns on our website, including page response times and interaction duration.
• Feedback:Reviews, surveys, and any correspondence regarding your experience with us.

2. How We Collect Your Data

We obtain information through various “touchpoints” to ensure a seamless patient experience:

• Direct Interaction:Forms filled at our Ras Al Khaimah clinic.
• Digital Enquiries:Appointment bookings, WhatsApp chats, and enquiry forms on smilecare.ae.
• Virtual Consultations:Data provided during our remote dental assessment services.
• Website:Information submitted via “Lead Forms” on website when you express interest in our offers (e.g., Hollywood Smile or Eid Glow packages).

3. Purpose of Data Processing

We use your data primarily to:

• Execute your dental and aesthetic treatments efficiently.
• Communicate appointment reminders and follow-up care instructions.
• Marketing & Promotions:With your consent, we send exclusive offers regarding new aesthetic treatments or seasonal discounts (such as our 4 for 1350 AED deals).
• Improve website performance and user experience through analytics.

4. Data Protection & Security (UAE Law Compliance)

We implement advanced technical and organizational security measures to protect your sensitive data.

• Confidentiality:Our staff is professionally trained in data privacy.
• No Third-Party Sharing:We never sell your data to third-party marketers.
• Legal Compliance:Information is only shared with third parties (like insurance providers) with your explicit consent or if required by UAE legal authorities and MOHAP regulations.
• Data Sovereignty:We adhere to UAE rules regarding the storage and processing of health data within the country.

5. Cookies & Tracking Technologies

Our website uses “Cookies” to enhance your experience and measure the effectiveness of our Meta and Google Ads.

• SEO & Performance:Cookies help us understand which treatments (e.g., Veneers, Whitening, or Laser) are most popular so we can provide better content.
• Optimization:You can choose to accept or decline cookies in your browser settings. However, this may prevent you from taking full advantage of the website’s interactive features.

6. Your Rights

Under UAE law, you have the right to:

1. Request access to the personal data we hold about you.
2. Request the correction of inaccurate data.
3. Withdraw your consent for marketing communications at any time.

7. Contact Us

For any questions regarding this Privacy Policy or your data, please contact our Data Protection Officer:

Email: info@smilecare.ae